We are committed to protecting every piece of personal information you entrust to us. This document transparently explains how 99win collects, uses, and safeguards your data.
This Privacy Policy ("Policy") describes how 99win ("We", "Platform") collects, uses, discloses, and protects your personal information when you use our platform. By registering or using 99win's services, you agree to the practices described in this Policy. We encourage you to read this document carefully and contact us if you have any questions.
At 99win, we understand that trust is the foundation of our relationship with every member. When you register and use our platform, you are entrusting us to handle your personal information responsibly. We take that trust seriously.
This Privacy Policy applies to all users of the 99win platform — whether you access it via our website, Android or iOS mobile app, or any other digital channel we operate. It covers all information we collect when you register, make a deposit, play games, make a withdrawal, or simply browse our platform.
Our privacy commitment goes beyond meeting legal requirements — it is a core value of 99win. We do not sell your data. We do not use it for purposes you have not agreed to. And we always give you control over your own information.
We collect information necessary to provide a safe, seamless, and personalised service to every member. Below are the categories of data we collect and their purposes:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Account verification (KYC), fraud prevention |
| Contact Information | Email, phone number | Account communications, transaction notifications |
| Financial Information | Bank account number, deposit and withdrawal transaction history | Payment processing, AML compliance |
| Technical Data | IP address, device type, operating system, browser | Account security, fraud detection |
| Behavioural Data | Games played, session duration, wagering patterns | Service improvement, responsible gambling |
| Communication Content | Live chat records, support tickets, emails sent | Complaint resolution, support improvement |
In addition to information you provide directly, we also collect data automatically when you use the platform — such as server access logs, cookie data and device information. This data helps us identify any unusual activity and protect the security of your account.
Every piece of data we collect is used for a clear and lawful purpose. We do not use your data for any other purpose without obtaining your consent first. Below are the primary purposes for data use at 99win:
99win does not sell, rent, or trade members' personal information to any third party for marketing purposes. Your information is only shared in the following limited and controlled situations:
The security of your data is a responsibility we take seriously. 99win invests in robust security infrastructure to ensure your information is always protected from cyber threats, unauthorised access, and data breaches.
The 99win platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance and ensure the security of your session. Below are the types of cookies we use:
You can manage your cookie settings through your internet browser. Disabling certain cookies may affect some platform features, but you will still be able to access most of our services.
As a 99win member, you have clear rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them:
You may request a copy of all personal data we hold about you at any time.
If any of your information is inaccurate or outdated, you have the right to request prompt correction.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict how we process your data.
We only retain your personal data for as long as it is needed for the purposes stated in this Policy, or as required by applicable laws and regulations.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes occur, we will notify you via:
Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. The "Updated" date at the top of this document always reflects the latest version in effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to help.
For privacy rights requests such as data access, correction, or deletion, please clearly state the type of request along with your account information so we can process it more quickly and accurately.
We do not merely comply with regulations — we build a privacy culture that places members' interests above all else.
All data transmitted between your device and 99win's servers is protected with 256-bit SSL encryption — the same technology used by banking institutions and global security agencies.
You have full control over your personal data. Access, correct, or delete your information at any time by contacting our privacy team, who are always ready to assist.
99win has never and will never sell members' personal data to advertisers, data brokers, or any commercial party. Your data is used solely to improve your experience on our platform.
The 99win data security infrastructure is regularly audited by qualified independent parties. This ensures our privacy practices consistently meet or exceed current industry standards.
When your data is no longer needed, we delete it using secure and transparent procedures. No data is left indefinitely without a clear and lawful purpose.
The 99win support team is specially trained to handle privacy-related enquiries with efficiency and sensitivity. Every request is taken seriously and resolved within the committed timeframe.
With a transparent Privacy Policy and robust data protection, you can play with peace of mind at 99win. Join over 500,000 members who trust our platform.